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Rated a top app development company on Clutch

AI agents that work for you
while your team sleeps.

Autonomous systems that reason, decide and act — handling the repetitive, the complex and the round-the-clock, so your people focus on what only humans can do.

TRUSTED BY
200+ BUSINESSES

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Clutch Top app development company

Chatbots vs. AI agents that actually do the work.

A chatbot answers questions. An AI agent reads your inbox, pulls the data from three systems, drafts a response, and waits for a human to approve — or handles it end to end when you trust it to.

We build that second kind: agents that plug into your existing stack, use the tools your team already uses, and get better as they see more of your data.

AI agent development at O2SOFT

Six ways this work usually lands.

Every engagement is one of these, or a combination. Each has a defined starting point, so nothing begins with an open-ended research phase.

Customer-facing agents

Agents that handle inbound queries, qualify leads, resolve tickets and escalate what they cannot handle — across chat, email and voice.

Internal workflow agents

Agents that sit inside your operations and handle the repetitive multi-step tasks your team does every day — without replacing the team.

Integration and orchestration

Agents that connect your existing systems, pull data from one and push actions to another, running sequences that used to require a person at a keyboard.

Customer-facing agents

Agents that handle inbound queries, qualify leads, resolve tickets and escalate what they cannot handle — across chat, email and voice.

Internal workflow agents

Agents that sit inside your operations and handle the repetitive multi-step tasks your team does every day — without replacing the team.

Integration and orchestration

Agents that connect your existing systems, pull data from one and push actions to another, running sequences that used to require a person at a keyboard.

Who you actually work with.

A small team assigned to your project rather than a resource pool. You meet them in the workshop and they stay on the build.

Same people through the proof of concept and production. No handover to a delivery team you have never spoken to.

AI engineer
Agent architecture, prompt engineering, tool definitions, and the evaluation harness
Backend engineer
APIs, system integrations, permissions and the production infrastructure
Data engineer
Knowledge bases, retrieval pipelines and the data the agent reasons over
Product designer
Conversation flows, escalation UX, and where the human stays in the loop
QA engineer
Adversarial testing, edge cases, and the regression suite that catches drift
Delivery lead
Your single point of contact, in your time zone, accountable for the dates

Three gates, and you can stop at any of them.

No open-ended retainer. Each phase ends with a decision point where walking away costs you nothing further.

Phase 1 · One day, free

Workshop and agent scoping

We map your workflows, identify where an agent saves the most time, and define what "working" looks like — with measurable success criteria.

  • Workflow map and agent candidates
  • Tool and data inventory
  • Indicative cost and timeline
Gate: is there a workflow worth automating
Phase 2 · Three to four weeks

Working agent prototype

A functioning agent on your data, connected to your tools, measured against the criteria we agreed — so the verdict is a number, not an opinion.

  • Agent connected to live tools
  • Accuracy and reliability metrics
  • Production plan, or an honest no
Gate: does it clear the bar
Phase 3 · Six weeks onward

Production and support

The agent hardened for production: error handling, guardrails, monitoring, cost controls and a handover to whoever will own it.

  • Integration with live systems
  • Monitoring, logging, cost caps
  • Team training and handover
Gate: ongoing support, or you take it

Smart, automatic water disinfection, controlled from anywhere

Challenge
Disinfection units ran blind. Faults were found on site visits, days after they happened.
Solution
Connected hardware to a cloud platform with live dosing telemetry, thresholds and alerting.
Read the case study
Crystal hands sculpture

Worth a conversation, or worth skipping.

We would rather lose the project than take one that cannot work. Here is the honest split.

Bring us in when

  • Your team spends hours copy-pasting data between systems or following the same checklist for every ticket.
  • Customer queries follow patterns, but each still needs a human to read, look up and reply.
  • You have documented workflows that a person could teach another person to follow in a day.
  • Your existing tools have APIs, and the bottleneck is the human gluing them together.
  • You need 24/7 coverage but cannot justify hiring for the off-hours volume.

Come back later when

  • You want an agent for a process nobody has documented yet — we can help document it first in the workshop.
  • The decisions the agent would make are regulated and require a licensed professional in the loop every time.
  • You have no data to learn from yet — the agent needs examples of good outcomes to get better.
  • The goal is a general-purpose assistant rather than a workflow-specific agent — we build the focused kind.

Real products. Real businesses. Real numbers.

Twelve case studies in the archive. These three show the range: connected hardware, multi-site infrastructure, and the daily operations of a workforce.

See all projects

Technology for the industries that keep business moving.

Each of these is backed by shipped work, not a capability claim. The client project is named on every card.

What we build on.

Chosen per project against cost, data residency and what your team can maintain after we leave.

Agent frameworks

  • OpenAI Assistants API
  • Anthropic Claude
  • LangChain / LangGraph
  • CrewAI, AutoGen
  • Custom orchestration

Models

  • GPT-4o, o1
  • Claude Sonnet, Opus
  • Gemini Pro
  • Open-weight (Llama, Mistral)
  • Fine-tuned task models

Tool layer

  • REST and GraphQL APIs
  • Database queries
  • File and document parsing
  • Email, Slack, CRM hooks
  • Browser automation

Data and memory

  • Vector stores (Pinecone, Qdrant)
  • PostgreSQL, pgvector
  • Redis for session state
  • Knowledge bases
  • Conversation history

Run and observe

  • AWS, Azure, GCP
  • Docker, Kubernetes
  • CI/CD pipelines
  • Cost and token monitoring
  • Drift and accuracy alerts

Safety

  • Guardrails and PII redaction
  • Human-in-the-loop review
  • Evaluation harnesses
  • Rate limiting and cost caps
  • Audit logging

Where your data cannot leave your own infrastructure, the whole stack runs inside it, including the model.

Launch Your Next AI Project with Top AI Developers

Get a free consultation with our engineering team. No commitment, no pressure, just expert advice on your next project.

Schedule a Free Consultation

Don't take our word for it.

★★★★★
5.0 rating from verified Clutch reviews
★★★★★

They truly went above and beyond everything that we asked of them. In many ways it felt like they had become members of the team as they worked with us through a rigorous testing process to ensure that the app worked seamlessly.

AF
Avery Faller
Co-founder & CTO, Roammeo
★★★★★

I cannot recommend O2SOFT enough. They have been fantastic to work with, reliable and very knowledgeable about the whole app building and submission process.

AT
Amelia Trumble
Founder & CEO, GoWhereTheyGo
★★★★★

A job well done. They are true professionals, quick to understand what is needed, think ahead, ask the right questions, respond quickly, and will do what it takes to ensure client satisfaction.

TT
Thorsten Trotzenberg
Founding Partner, 3Gen Inc.
★★★★★

A great team to work with. Very flexible and understanding. They always made themselves available and provided great ideas in solving the many problems we encountered during the course of the project. Highly recommended!

OF
Oladeji Famakinwa
Project Manager, Shoppi.ng
$10M
Revenue earned by client products
200+
Web & mobile products shipped
1M+
People using our builds every day

Everything You Need to Know

Can't find what you're looking for?

Web development, mobile app development, custom software development, and UI/UX design — plus the strategy and discovery work needed to make sure we're building the right thing before we build anything at all.

We spend a full day with your team to understand the business problem, map out the user journey, define scope and deliver a project plan with estimated cost and timeline. You walk away with a document you can use with any agency.

Retail, travel, real estate, education, hospitality and IoT. Each backed by shipped client work — see our case studies for the details.

We offer three models: dedicated team (monthly), fixed-price project (lump sum), and offshore delivery centre (headcount-based). The right one depends on scope certainty and timeline — we'll recommend during the first call.

Yes. We sign NDAs as standard practice before any detailed discussion. Just ask during the first conversation and we'll send ours or sign yours.

We send a summary of what we discussed, a rough scope estimate and a recommendation for the next step — usually a workshop or a detailed proposal. No pressure, no follow-up sequence.

What we are learning, written down.

Notes from delivery, not marketing posts. Read the blog

Have a product in mind?
Let's build it.

Whether you are starting from an idea or rescuing something already in flight, the first conversation is free and useful either way.

ISO 27001 Certified
AWS Partner
Google Reviews 4.9 ★ Rating
No sales sequence. One reply from the person who would scope the work.